FAQ

Frequently Asked Questions

Frequently asked questions about our jewelry store, bridal department, and winery.

Fine Jewelry

What are the Fine Jewelry store hours?

Our Roanoke stores is open Monday – Saturday from 10am to 6pm.  Store is closed on Sunday.

Do you buy jewelry at the Roanoke store?

Yes.  The Roanoke store will purchase jewelry; gold, silver, platinum, diamond and colored stone jewelry and it is located at 2740 Ogden Road Roanoke VA.

Do you buy estate jewelry?

Yes, we can help you sort through your estate pieces.  We buy and/or broker all forms of estate jewelry including coins, paper money, sterling silver flatware.  It is recommended that you call to set up an appointment with our appraiser so that we can give you the attention you deserve.  Requests for privacy are honored either at the store location or we can come to you.

If I leave my jewelry to be repaired, does it have to leave the store to get fixed?

No, we do full service repairs on site and your jewelry never has to leave our Ogden Road location.

Brides and Formals

What hours is the Brides and Formals department open?

Brides and Formals is located at our Roanoke store on Ogden Road and is open Monday – Saturday 10am to 6pm, or by appointment at other times  Brides and Formals is closed on Sundays.

Do I need an appointment to try on bridal dresses and formal wear?

No, appointments are not necessary, but they are preferred.  This is to ensure we have the proper staff available to cater to your bridal party and give you the service you deserve.  Appointments can be made by calling our Roanoke store at 540.989.7100 or through our website here.

Wine Cellars

What are the winery hours?

The winery is open Friday through Sunday from 11am to 5pm from January-April.  The winery is open Thursday through Monday from 11am to 5pm from May-December 31.

Do I need to make an appointment for a wine tasting?

Appointments are not necessary for wine tastings, but are preferred for touring the facility.  To make an appointment to tour our winery, please call 540.929.4632 or you can make it through our website here.